June 12, 2024


Reservations start Feb. 8.

David L. Ryan
A Steamship Authority ferry, as pictured in 2018. David L. Ryan

Vacationers to the islands can start making ferry plans this week when the Steamship Authority opens its reservation system after a two-week delay as a result of technical issues.

  • New England’s first Margaritaville resort will open on Cape Cod this summer season

The Steamship Authority, the biggest ferry service to Martha’s Winery and Nantucket, postponed its opening dates for summer season car reservations final month after experiencing “technical challenges.”

On-line reservations for most of the people have been supposed to start Jan. 23 at 5 a.m. for Nantucket and Jan. 30 at 5 a.m. for Martha’s Winery. The company delayed the dates after islanders confronted technical points whereas reserving through the Headstart program on Jan. 18. The Headstart program permits island residents to ebook journey forward of most of the people.

After two weeks of investigating and testing the reservation system by the Authority’s IT crew and a number of exterior distributors, the Steamship Authority introduced the next new opening dates for summer season reservations on Friday:

  • Feb. 8 at 8 a.m. to Nantucket
  • Feb. 14 at 8 a.m. to Martha’s Winery

On these dates, reservations could also be booked for journey between Could 15 and Oct. 20. The brand new opening dates have later begin occasions — 8 a.m. as an alternative of 5 a.m. — so prospects will obtain “enhanced assist providers,” in accordance with the company.

“Following greater than two weeks of in depth troubleshooting by our IT crew and exterior distributors, we really feel assured our programs are ready to offer a easy expertise for our prospects through the reservation opening days,” stated Robert B. Davis, common supervisor of the Steamship Authority, in a press release. “I do know this delay has been an inconvenience for our prospects, and I thank them for his or her persistence throughout this course of.”

The problems got here from an “underperformance of a cloud-based internet server, in addition to surprising communications failures of on-premises internet servers,” in accordance with the Authority, and configuration modifications stabilized the system.

There can be a digital ready room on each opening days and the company will handle the variety of customers allowed on the web site. Clients will be capable of see their “place” in line in addition to the wait time.

Vacationers could make summer season reservations by telephone and in individual at terminals starting Feb. 20 at 8 a.m.

The company confronted technical difficulties and pissed off prospects final 12 months on opening day of summer season reservations.